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Glossary of Key Expressions

Every essential phrase from Units 1-9, organized by topic for quick review.

🧳

Unit 1: The Pre-Flight Briefing

Introducing yourself to someone you do not know

  • My name's Paola. Pleased to meet you.
  • Hi there, I'm Tom.

Finding out someone's name

  • Sorry, what's your name?
  • Excuse me, could you tell me your name, please?

Introducing other people

  • This is my colleague, Katrin.
  • This is Hemal.

Giving directions

  • Can I help you, madam?
  • Can I help you, sir?
  • This way, please.
  • Here you are.
  • Straight across the cabin and turn left.
  • That's right.
  • Carry on down the cabin.

Showing how something works

  • Can you show me how it works?
  • Of course. / Certainly.
  • This is how it works.
  • First of all, you...

Saying hello to people you know or have met before

  • Hello again, how are you? Fine thanks. And you?
  • How's it going?
  • How are you?
  • Hi there! Hi!
  • Is that OK / all right with you?
👋

Unit 2: Welcome on Board

Polite requests

  • Can I see your boarding pass?
  • Can I look at your seat number, please?
  • Could I please see your boarding pass?
  • Could I check your seat number, please?
  • Please can I check the seating arrangements?
  • Please would you sit here for the moment?
  • Would you follow me, please?
  • Would you please turn off your mobile phone?
  • Would you mind just taking this seat until I have checked the passenger list?

Being attentive and caring to passengers

  • Hello, madam, are you feeling better now?
  • Can I help you, sir?
  • Did you call, sir?
  • Hello there, is everything all right?
  • No problem, madam.
  • I do apologize. I'll get it immediately.
  • You are quite right, sir.
  • Yes, that's fine. Go ahead.
  • Welcome aboard.
  • Good morning. Good afternoon. Good evening.
  • Hello, how are you?
  • Hello there, how are you today?

Comfort expressions

  • Here you are.
  • Can I get you anything else?
  • Anything else I can do for you?
  • Let me put the call light on (for you).
  • Don't worry, you'll be fine.
  • Of course, no problem at all.
  • I'll be back in five minutes.
✈️

Unit 3: After Take-Off and Into the Flight

Dealing with passenger needs

  • Very well, thanks.
  • Not too bad.
  • Can I help you?
  • What can I do for you?
  • How can I help?

Checking and clarifying

  • Can I just check what the flight time is?
  • Can you confirm that your crew is familiar with the cockpit procedures?
  • Can I clarify something?
  • Can I clarify the time of the meals service?
  • Let me help you.
  • I'll find out for you.
  • Let me explain.
  • What's the problem?

Asking passengers politely to wait

  • I'm afraid we're busy just now. Can you wait a moment?
  • Can you wait until we've finished the service?
  • Leave it with me and I'll do it as soon as possible. I'll get back to you, I promise.
🍽️

Unit 4: Food and Drinks

Offering a choice

  • What would you like, sir?
  • What would you like to drink?
  • What can I get you, madam?
  • Here we are, sir.
  • There you are, madam.

Money transactions

  • The perfume costs 41 dollars.
  • The scarves are 72 dollars each.
  • Forty-one plus [+] 72 makes 113 dollars.
  • Four times [x] eight equals [=] 32 dollars.
  • A hundred dollars minus [-] 85 - that's 15 dollars change.
  • That comes to 120 euros.
  • How will you be paying? By card or with cash?
  • How would you like to pay?
  • Here's your receipt, your card and your gifts.
🤔

Unit 5: Minor Passenger Problems

Finding out the problem

  • Did you call, sir?
  • What's the problem?
  • What's the matter?
  • How can I help (you)?

Offering to help (1)

  • I'll check on our arrival time and get back to you.
  • I'll ask if there is a doctor or nurse on board.
  • I'll get you a blanket.
  • I'll get it now.
  • I'll show you how it works.
  • I'll get you another one.

Apologizing

  • Sorry, we don't have any peppermint - my mistake.
  • I'm afraid we've only got apple juice and orange juice today.
  • I do apologize.
  • I am sorry, but we've run out of cheese.
  • I can only apologize, sir.
  • Sorry about that.
  • I'm really sorry, we haven't got any left.
🩺

Unit 6: Is There a Doctor on Board?

Check

  • Do you have any pain?
  • Do you feel well enough to sit up?
  • How are you feeling?

Call

  • I need some help.
  • Get the first aid kit immediately.
  • Can you get her a glass of water, please?

Care

  • I'm going to clean up the wound and put a dressing over it.
  • Can you hold this compress against your forehead?

Giving instructions to crew

  • Bilal, grab the oxygen.
  • Get Safiya to call Anton.
  • Help me get the mask over his head.
  • Tell the captain.
  • Make an announcement immediately.

Talking about the past

  • What happened?
  • What was the problem?
  • What did you do?
  • Was there a doctor on board?
🚨

Unit 7: In-Flight Emergencies

Giving instructions

  • Stay in your seats.
  • Remain calm.
  • Pull down the oxygen mask.
  • Pull it down over your nose and mouth.
  • Breathe normally.
  • Please keep quiet.
  • Don't worry, you'll be fine.
  • Listen, stop.
  • Don't be upset. We'll take care of her.
  • Keep quiet please - you are disturbing others.
  • Don't shout, speak normally.
  • Breathe slowly and deeply. That's it.
  • Calm down now, please.
  • That's enough - control yourself.
  • Try to relax. I'll stay with you.
  • Listen carefully please, these instructions are for you.
  • Wait until we land.

Instructions not to do something

  • Do not leave your seats until instructed to do so by your crew.
  • Do not / Don't take anything with you as you leave the aircraft.
  • Do not / Don't take handbags or briefcases.
😤

Unit 8: Complaints and Disruptive Passengers

Offering to help (2)

  • Let me just check the special meals list.
  • Let me get an official form for you.
  • Let me see if I can get you another one.
  • Let me get you a blanket.
  • If the situation doesn't get better, then I'll try to find you another seat.
  • If there's still a problem, then I'll come over.
  • If there is still a problem, I won't leave you on your own.
  • I'll get you another drink if you keep your voices down.

Special requests

  • Could I ask you a special favour?
  • Would you mind just keeping the noise down a little?
  • Please could you come over to help me?

Expressing obligation

  • I have to speak to the captain.
  • I've got to speak to the captain.
  • I must speak to the captain.
  • We must call the police / security.
  • We need to call the police / security.
  • You have to sit down, sir.
  • You have to stop that now.
  • You have to be quiet.
  • You have to do what the captain says.
🛬

Unit 9: Preparing for Landing

Word order in multi-word verbs

  • Put away the case. Put it away.
  • Turn / Switch off your electronic devices. Turn / Switch them off.
  • Fold away your table. Fold it away.
  • Turn up / down the heating. Turn it up / down.
  • Put your seat back upright. Put it upright.
  • Put your bags in the locker. Put them in the locker.

Talking about time

  • What time / When does the flight land / take off? It lands / takes off at 10.15.
  • What time / When is the flight? At 10.15.
  • How long does it take to get / go to the domestic terminal? It takes about five minutes.
  • How long is the flight? About two hours.

Checking things have been done

  • Have you done all the checks? Yes, I've completed all the checks. / Yes, I have.
  • Have you done all the clearing in? No, I haven't cleared in all the rows yet. / No, I haven't.
  • Has she finished the bar paperwork? Yes, she has. / No, she hasn't.
  • Has she done the final checks? No, she hasn't.
  • Have you secured the trolley in the galley? Yes, I have.
  • Have they checked the tables are upright? No, they haven't.
  • Have we done everything? Yes, we have.